Responding to targeted questions

Targeted questions are open-ended questions that allow you to give examples of how you have demonstrated the behaviours of a particular focus capability in your previous work experience. Be sure to adhere to the required word limit.

You can use the STAR or SAO structures such as STAR (Situation, Task, Action, and Result) or SAO (Situation, Action, Outcome) to highlight specific achievements that are directly related to the question.

Be aware that the way you respond to a targeted question or how you have written your cover letter may be assessed against the ‘Communicates effectively’ capability. Be sure to use full sentences and correct spelling and grammar when writing your application.

STAR Model

The STAR model is the preferred way of presenting information, both in your written application and interviews.

 S – Situation – Set the context by describing the circumstance where you used the skills or qualities and gained the experience.

 T – Task - What was your role?  It is important to note you want to focus on your role and what you did - not what your team did.

 A – Actions – What did you do and how did you do it? What hurdles did you overcome? Remember to focus on you, not your team.

 R – Results – What did you achieve? What was the end result and how does it relate to the position you are applying for?