Communications Officer, Office for Veterans Affairs
NSW Department of Justice
GPO Box 6
SYDNEY NSW 2001
Telephone: (02) 8061 9288 or 1300 838 233
Users of the site are entitled to expect that any information collected as a result of that use will be treated within the terms of the New South Wales Government's privacy responsibilities and obligations. The New South Wales Government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998.
What information do we collect?
When you look at the pages on this site, our computers automatically record information that identifies, for each page accessed:
- the IP (Internet Protocol) address of the machine which has accessed it;
- your top-level domain name (for example .com, .gov, .au, .uk etc.);
- the address of your server;
- the date and time of your visit to the site;
- the pages accessed and documents downloaded;
- the previous site visited; and
- the type of browser and operating system you have used.
'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. They do not personally identify you, but do identify your browser. Cookies can be either 'persistent' or 'session' based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.
The Office for Veterans Affairs website uses persistent cookies.
They record your preferences in relation to your use of the site and provide us with other information about your enquiry that allows us to recognise your browser if you return to this website in the future. This allows the Office for Veterans Affairs to present information that may be most relevant to you based on your previous visits. They also help the Office to understand what parts of the site users find the most useful and improve the effectiveness of the website.
The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. The Office for Veterans Affairs makes no attempt to associate cookies with users' names or identities. Our server cannot find out your name or email address, or anything about your computer, by using cookies.
How do we use the information collected?
The information collected during each visit is aggregated with similar logged information and published in reports in order for The Office for Veterans Affairs to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it.
The Office for Veterans Affairs will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1998.
What exceptions are there to this rule?
The Office for Veterans Affairs will collect, use and disclose more extensive information than stated above in the following circumstances:
- unauthorized attempts to access files which are not published pages;
- unauthorised tampering or interference with files published on the site;
- unauthorised attempts to index the contents of the site by other sites;
- attempts to intercept messages of other users of the site;
- communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
- attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the site by other users.
The Office for Veterans Affairs reserves the right to make disclosures to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed.
In the event of an investigation, the Office for Veterans Affairs will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.
Is the information stored securely?
Yes. Information collected is stored in an appropriately secure format and held by the Office for Veterans Affairs for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.
What will we do with information provided as feedback?
The Office for Veterans Affairs provides feedback facilities on this site to allow users to provide input into the future development of the site and to comment on the provision of service by the Office.
Users provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.
The Office for Veterans Affairs may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.
Who else has access to information within the Department?
Access to the raw data is restricted to a limited number of officers at Symbiote - our Hosts, and the Department of Justice for the purpose of analysis and to report on the success of the site in meeting the Department's communication and access objectives. If you would like to access information held about you by the Department of Justice please contact:
NSW Department of Justice
GPO Box 6
SYDNEY NSW 2001
Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.